Effective Date: July 26, 2026
At Bazaar Shelf, customer satisfaction is our priority. We work with trusted marketplace sellers to provide quality products and a smooth shopping experience. If you are not satisfied with your purchase, please review our Return & Refund Policy below.
1. Return Eligibility
You may request a return if:
- You received the wrong product.
- The product arrived damaged or defective.
- The product is incomplete or missing parts.
- The product significantly differs from its description.
Return requests must be submitted within 7 days of receiving your order.
2. Return Conditions
Returned products must:
- Be unused and in their original condition.
- Include all original packaging, accessories, manuals, and tags.
- Be returned with the original invoice or proof of purchase.
Bazaar Shelf reserves the right to reject returns that do not meet these conditions.
3. Change of Mind
Returns requested due to change of mind, personal preference, incorrect selection, or no longer needing the product may not be accepted.
Such requests are subject to the individual seller’s return policy and approval. Customers are encouraged to carefully review product descriptions, specifications, sizes, and images before placing an order.
4. Non-Returnable Items
The following items are generally not eligible for return unless they are damaged, defective, or incorrect:
- Personal care and hygiene products
- Cosmetics and beauty products that have been opened or used
- Undergarments
- Perishable goods
- Customized or personalized products
- Digital products or downloadable items
- Gift cards and vouchers
5. Refund Process
Once the returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, refunds will be processed within 7–10 business days using the original payment method or another mutually agreed method.
Shipping charges are generally non-refundable unless the return is due to our error or the seller’s mistake.
6. Exchange Policy
Products may be exchanged only if:
- An incorrect product was delivered.
- The product has a manufacturing defect.
- The product was damaged during delivery.
Replacement is subject to product availability.
7. Order Cancellation
Orders may be cancelled before they are dispatched.
Once an order has been shipped, it cannot be cancelled and must follow the return process outlined in this policy.
8. Marketplace Seller Responsibility
Bazaar Shelf is an online marketplace that connects customers with independent sellers. Return and refund requests are reviewed jointly by Bazaar Shelf and the respective seller to ensure a fair and transparent resolution.
9. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide:
- Order Number
- Clear photographs of the product
- Photographs of the package (if applicable)
This helps us resolve your request quickly.
10. Contact Us
If you have any questions regarding returns or refunds, please contact our Customer Support Team.
Email: support@bazaarshelf.com
Phone / WhatsApp: +92 318 6421767
Thank you for shopping with Bazaar Shelf. We are committed to providing a secure, transparent, and enjoyable shopping experience for every customer.
