Prime Cart — Refund Policy

At Prime Cart, we want our customers to shop with confidence. This Refund Policy explains when and how refunds are provided for eligible orders.

1. Eligibility for a Refund

You may be eligible for a refund if:

• You receive a defective or damaged product.

• You receive the wrong product.

• Your order is missing an item.

• The product is significantly different from its description.

• Prime Cart is unable to fulfill or deliver your confirmed order.

Refund requests should generally be submitted within 7 days of receiving the order.

2. Refund Request

To request a refund, please contact Prime Cart Customer Support and provide:

• Order number

• Customer name and contact details

• Reason for requesting a refund

• Photos or videos of the product, if applicable

• Any other information reasonably required to verify the claim

Please do not return an item before receiving confirmation and instructions from Prime Cart.

3. Refund Processing

Once your request is approved and, where necessary, the returned product has been received and inspected, Prime Cart will process the refund.

Refunds will normally be issued through the original payment method used for the order.

For Cash on Delivery (COD) orders, Prime Cart may request valid bank-account or other payment details to process an approved refund.

4. Refund Time

After approval, refunds may take 5–10 business days to appear in your account, depending on the payment provider or bank.

Prime Cart is not responsible for additional delays caused by banks or third-party payment processors.

5. Shipping Charges

If the refund is caused by a defective, damaged, incorrect, or incorrectly fulfilled order, applicable shipping charges may be refunded.

For other situations, such as a change of mind or ordering the wrong product, shipping charges may not be refundable.

6. Non-Refundable Situations

A refund may not be approved if:

• The refund request is submitted after the applicable refund period.

• The product has been used, damaged, altered, or misused by the customer.

• Damage resulted from improper handling after delivery.

• The customer simply changed their mind, where the product is otherwise correct and in acceptable condition.

• The product was clearly marked as non-refundable or final sale.

7. Partial Refunds

In certain circumstances, Prime Cart may issue a partial refund rather than a full refund, depending on the condition of the returned product or the nature of the issue.

8. Order Cancellation

If you wish to cancel an order, please contact Prime Cart as soon as possible. Cancellation requests may not be accepted once the order has been dispatched.

If a prepaid order is successfully cancelled before dispatch, the eligible amount will be refunded through the applicable payment method.

9. Fraudulent or Abusive Claims

Prime Cart reserves the right to investigate suspicious or repeated refund claims and may refuse refunds where there is evidence of fraud, abuse, or misuse of the refund policy.

10. Contact Us

For refund-related questions or requests, please contact Prime Cart Customer Support with your order number and relevant details.

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Note: Update the refund period, processing times, and payment details to match your actual Prime Cart operations and applicable local laws before publishing.